1. On what type of computer can I install the program (My Guitar Show version 1.3)?
• On any PC with operating system: Microsoft Windows XP, Vista, 7
• All any MAC
2. On how many computers can I install and use the pieces I purchase?
• On 3 computers. The serial numbers received by e-mail at the time of purchase are user specific.
3. What system requirements must the PC or MAC have?
• The minimum requirements are indicated on the back of the package.
4. How can I connect the guitar to the computer correctly?
• Purchase a common jack-jack cable for electric guitar.
• Insert an audio adapter into one of the two ends: from Jack 3.5 mm male to Jack 6.3mm female• Connect the jack to your instrument and the adapter to the input “LINE IN” of the Audio Card. The inputs of the audio card can usually be seen at the back of the PC.
• Finally, check that the volume of the “INPUT LINE” is activated and set at least at half of the intensity
.
• If the instrument is not amplified and so has no input for electric amplification, you can use a common microphone.
Use the adaptor to connect it to the PC audio card. Finally, carry out a few trials to find the distance between the instrument and the microphone that works best at a sufficient level of listening/recording.
In the “properties” of the audio card, check that the “Microphone”is active and that the selector is regulated correctly.
5. How and where can I buy the pieces?
• From the store
6. I bought a piece but I don’t understand how to pick it up/download it
• Once you have bought one or more Pieces from the Store, you will automatically be directed to the purchase summary page. Click on the link of the pieces. Otherwise, if you prefer to download the pieces at a later time, log on and go to the Purchase-purchase details section and click on the link to the pieces. The activation code is visible in this same section and will also be sent to you via e-mail at the time of purchase. If you do not find the mail, verify that it was not filed in your “Spam” folder by mistake.
7. bought a piece but I don’t know which program to use to open it
• You must download and install My Guitar Show, for Windows or Mac.
Once you have installed the program, you can import the piece/s .zip from the software. For more information, consult the guide by clicking in the bar to the upper right (the one with the question mark “?” ).
8. The software interface is too big and/or in any case is not visualized entirely
• The minimum resolution of the monitor supported must be set at 1024×768
• Select the item ‘MiniSkin’ from the software by means of the ‘Contents/themes preferences’ menu
9. I downloaded a song from the site and when I try to install it the message ‘contents installed successfully’ appears; but when I open my songs, I can’t find it. Why not?
• The piece must be activated by ‘Contents preferences’ at the item ‘activate piece’
10. When using the studio to record, I can hear and record my guitar only in clean. Is it possible to add effects (in addition to chorus) with the program?
• The effects currently available are: Reverb and Chorus (together with the 3-band equalizer)
• It is possible to record effects (distortion, etc.) by simply connecting pedals and racks before the computer input.
11. The videos are not fluid but jerky and do not follow the sound. The video screen is divided into three and practically unusable. What can I do?
• MGS used the OpenGL acceleration to design the videos on the screen, and it is very likely that this indicates a problem with the video driver.
• Check that you have the latest video drivers released by the manufacturer
• OpenGL drivers cause considerable problems on some Sony laptops. Unfortunately, Sony does not allow the installation of updated ATI drivers (which certainly offer improved specs) and do not provide updates. We are working to resolve this problem on the types of computer that our clients have notified us about.
• Problems found on the following configurations: ATI Mobility Radeon HD4570, ATI MOBILITY RADEON HD3470, ASUS EAH3450, on the following operating systems: Microsoft Windows Vista Premium Edition and Microsoft WindowsVista Home Premium.
TECHNICAL FAQ
1. The audio card causes problems and I need to reboot the PC
• Open the software “Audio Setup” and follow the setup indicated in the software guide.
• Change ASIO driver and/or the device and then conduct the ‘test’ from the special button.
2. The program crashes and closes without warning
• Increase the audio buffer dimensions to the maximum possible, first from the ASIO control panel and then from the MGS software (after having rebooted)
3. Error during activation: A message tells me that the piece is activated but it does not appear in ‘My Pieces’
• The serial number may not be correct: copy the serial number from the order confirmation e-mail, using the “copy and paste” system (if you cannot find the e-mail, look in your “Spam Folder”)
• Check that the username and password are correct (case sensitive)
• The ‘Username’ field does not accept the following characters: ‘@’ , ‘&’
• If the characters were used in the ‘Username’ field during registration on the site:
• Register again and use the new data for activation.
• Contact technical assistance to change your Username
4. When I record a piece, I cannot find the recording later. When I try to record, the following message appears: “Error: Unable to create the file”. Later, when I press stop, the following message appears: ‘Recording completed’, but when I go to My Recordings, there is no file saved (error only in the very first version of the software 1.1)
• A problem was found with the setup of Version 1.1 on Windows XP.
• To resolve the problem manually: Create a folder called “Rec” in the path ‘C:\ProgramData\AppSoft\MyGuitar\Rec’ (Windows7)
•For other operating systems, find the folder ‘AppSoft\MyGuitar’ and then create the ‘rec’ folder inside it.
5. I purchased, downloaded, and installed a piece successfully. However, on the contrary to other times, I never received the e-mail with the activation codes.
• Go to your own Personal Page – Order Status –click on the white page to the right (order details) – below click on “download the pieces purchased here” – read and/or copy the serial number of each piece.
• Check that the mail is not in your “Spam” folder in your mailbox.
